FREQUENTLY ASKED QUESTIONS
What is the difference between a Broker and a Transporter?
Brokers work with transporters to get your vehicle moved and the transporters physically move your vehicle. Brokers have relationships with transporters which enables them to find the best service and price for your relocation. The broker will oversee all aspects of your move to provide you with the best experience.
How long does it take to deliver my car?
We know that your time is important so we will keep you updated with accurate ETAs along the way. If you are traveling coast to coast, it could take up to 14 days to deliver your vehicle. A shorter distance would be up to 10 days. The transit time is determined by the miles as the drivers are limited by law to a certain number of hours and miles per day. In addition, weather, traffic, and other vehicles that are part of the transporter’s load may affect the delivery time.
Will you pick up and deliver to my home?
The driver will always attempt to get as close to your home as possible. Narrow roads, low tree branches and city restrictions can prevent the driver from getting to your home. If this is the case, the driver will arrange with you to meet at a nearby location, usually a parking lot. We can always hire a local flatbed company to come to your door for pick up or delivery but there is an additional cost associated with this service.
Do I need insurance, am I covered?
All of our transporters are insured to cover your vehicle being transported. In addition, we always recommend that you keep your vehicle insured for glass damage, acts of God and road debris.
What if my vehicle is damaged?
We require that our transporters are insured for a minimum of $100,000. Please make sure that you review the inspection at destination and sign it. Please note any marks or concerns on the inspection report at the time of delivery. Accidents do happen so please notify your coordinator immediately (within 24 hours) and they will start the claim process. Our claims department will work with the transporter comparing the pickup inspection to the delivery inspection. Please keep in mind that personal items are never insured.
Can I put Household goods in my car?
We ask that you not put any personal items in your car except a child car seat (securely attached). The US Department of Transportation (DOT) prohibits the carrying of personal items on a truck licensed for transporting automobiles. Any personal items that get damaged or possibly cause damage to your vehicle are your sole responsibility. Please keep in mind that the transporters must go through weigh stations and we do not want your vehicle to have to be off-loaded due to a weight violation.
Do I need to be at the pickup or delivery?
No, you do not have to be at the pickup or delivery locations. However, someone over 18 that you designate will need to be at pickup and delivery points to sign for your vehicle. They will be expected to inspect the vehicle and sign the release on your behalf.
How do I prepare for transport?
We ask that you have 1/8 - 1/4 tank of gas in your vehicle. Remove all personal items as if you were selling the vehicle. The vehicle should be clean on the outside for an accurate inspection to be done. Please make sure all the proper fluid levels are in the vehicle to prevent freezing. Any items not installed by the manufacturer should be removed including racks and antennas. Remove all toll transponders as the transporter will not be responsible for any toll charges to your personal transponder. You will receive more information on vehicle preparation once you have booked your vehicle for transport.
What are my payment options for personal vehicle shipments?
We accept all major credit cards. Your coordinator will call you once the vehicle has been loaded for your payment. You will receive a copy of your receipt and an invoice after the payment has been processed.
Could my quote change?
Your quote should not change unless your quote was not accurate due to differences in the information that was supplied to the coordinator at the time of the quote. Examples:
- Your vehicle does not start, stop or steer
- Your vehicle has been modified including lifts, truck caps, racks, or oversized tires
- Your vehicle height is higher than 80”
- Your vehicle is under 5” ground clearance at any point of the car
- You want your vehicle guaranteed to be picked up or delivered to a location that may require a flatbed